TOKYO TOWER Co., Ltd ("our company") understands the importance of protecting the personal information of our customers. In addition to complying with the "Act on the Protection of Personal Information" ("the Act"), we strive to handle and protect information appropriately in accordance with the following privacy policy ("this privacy policy").
We also officially disclose the following, in compliance with the Act.
This includes disclosing this information in a manner easily understandable and put in accessible conditions for the person (such condition includes cases in which a response is made without delay at the request of the person).

1. Definition of personal information

With regard to this privacy policy, personal information is defined as stated in Article 2-1 of the Act. That is, information about a living individual which could be used to identify the specific individual by name, date of birth, or other description contained in such information (including information that would allow easy reference to other information and thereby allow the identification of the specific individual), as well as information including individual identification codes.

2. Matters relating to making public the purpose of use of your personal information

(1) Purpose of use in the case of obtaining personal information indirectly, as well as directly obtaining personal information outside of documents

We will specify to you the purpose of use every time in cases where we obtain directly entered personal information from you. In any other cases in which we directly obtain personal information, or indirectly obtain personal information, we will handle it within the scope of the following restrictions of purpose of use. However, the below cases of (2), (3) and (4) are excluded.

(2) The "purpose of use" of consigned "personal information"
At this time, our company does not have consigned "personal information."

(3) Acquisition consequent upon the inheritance of a business due to a merger or other reasons
At this time, our company does not have any acquired personal data.

(4) Items related to "shared usage"
Our company does not share and use personal data with any specific persons.

3. Matters to be put in "accessible conditions for the person" related to "retained private data"

The following are includuded in our "purpose of use" of "retained personal information."

4. Changes to the purpose of use of personal information

Our company may change the purpose of use of personal information, within a scope deemed both relevant and rational. We will notify customers or disclose information if any changes are made.

5. Restrictions on the use of personal information

Excluding situations when allowed in accordance with the Act on the Protection of Personal Information or other laws and regulations, our company will not handle personal information exceeding the scope required to achieve the stated purpose of use, without first obtaining consent from customers. However, this does not apply in the following situations.

(1) Cases in which the handling of personal information is based on laws and regulations

(2) Cases in which it is necessary to protect the life, body, or property of an individual, and it is difficult to gain consent from the person

(3) Cases in which it is particularly necessary for the improvement of public health, or the promotion of the healthy upbringing of children, and it is difficult to gain consent from the person

(4) Cases in which it is necessary to cooperate with a government organization, local government or person consigned by such organizations in the accomplishment of business established by laws and ordinances, and there are fears that gaining the consent of the person would impede the accomplishment of said business

6. Appropriate acquisition of personal information, and continuous improvement

Our company uses appropriate means to obtain personal information, and does not obtain such information through deceit or other inappropriate means. We also regularly review how we handle personal information, strive to continuously make improvements, and make changes to this privacy policy when required.

7. Secure management of personal information

Our company conducts necessary and appropriate supervision of our employees, in order to securely manage personal information against risks such as loss, destruction, falsification, and leaking. When outsourcing the handling of personal information in whole or in part, our company also conducts necessary and appropriate supervision, in order for subcontractors to securely manage personal information.
We have also established rules for handling personal information, and continue to implement provisions to ensure that this information is securely managed on site.

8. About the "provision to third parties" of personal information

Our company appropriately manages personal information acquired from our customers, and we do not provide it to third parties without gaining the customer's consent in advance. However, the following cases are exceptions.

(1) Cases in which the handling of personal information is based on laws and regulations

(2) Cases in which it is necessary to protect the life, body, or property of an individual, and it is difficult to gain consent from the person.

(3) Cases in which it is particularly necessary for the improvement of public health, or the promotion of the healthy upbringing of children, and it is difficult to gain consent from the person.

(4) Cases in which it is necessary to cooperate with a government organization, local government or person consigned by such organizations in the accomplishment of business established by laws and ordinances, and there are fears that gaining the consent of the person would impede the accomplishment of said business.

9. About the "provision to third parties" of personal information

Our company will disclose, revise, modify, delete, or stop using retained private data, if requested by the individual or a representative.

(1) Items subject to disclosure requests (information specifically relating to "retained personal data")
Items of "retained personal data" subject to disclosure are as listed below.
1. Name    2. Address    3. Sex    4. Customer ID    5. E-mail address    6. Phone number    7. Application history    8. Place of employment    9. Position 10. Family    11. Hobbies    12. Purchase history

(2) Contact information for disclosure requests, etc.
Please send requests for disclosure or other requests to the address below by mail, after attaching necessary documents to the designated application form. In addition, please write "disclosure or other request application materials inside" in red on the envelope.
105-0011
4-2-8 Shiba Park, Minato-ku, Tokyo
TOKYO TOWER Co., Ltd. General Affairs Department Concerning Personal Information Protection

(3) Documents to be submitted at the time of making "requests for disclosure or other requests"
In the case of making "requests for disclosure or other requests," upon filling out all of the designated fields of the following application form, please enclose identity verification documents and send by mail to the preceding address.

Application forms

• Request form for the disclosure of "retained personal data"
• Request form for matters of changing "retained personal data"
• Request form for matters of suspending use of "retained personal data"

Documents for identity verification
1 copy of a public document such as a driver's license or passport

(4) "Disclosure or other requests" made by a representative
In cases in which the person making the "disclosure or other request" is a legal representative or representative consigned by the applicant, please enclose the documents listed below in addition to the preceding documents.

Ａ．In the case of a legal representative

• Declaration designated by our company 1 copy
• Document confirming authority for legal representation (official copy of the family register, in the case of a person exercising parental authority, a copy of an insurance card with the name of the dependent is acceptable) 1 copy
• Document confirming the representative as a legal representative of a minor or adult ward 1 copy
• Copy of an official document such as a driver's license or passport of the legal representative 1 copy

Ｂ．In the case of a privately appointed representative

• Power of attorney designated by our company 1 copy
• Seal certificate of the applicant 1 copy
• Copy of an official document such as a driver's license or passport of the representative 1 copy

(5) Charge and method of collection of a "disclosure or other request"
580 yen for every time of application
Please include postal stamps worth 580 yen with your application documents.

* In cases in which the handling charge is insufficient, or in cases in which the charge is not enclosed, regardless of having sent contact to that effect, if the charge is not paid within the designated time, the disclosure requests will not be recognized.

(6) Method for answering "disclosure or other requests"
We will answer by letter to the address written on the applicant's application form.

(7) "Purpose of use" of personal information acquired related to disclosure or other requests
Personal information acquired by disclosure or other requests is handled only within the scope necessary for the request. After the request has been answered, the submitted documents will be saved for 3 years, and will be disposed of after that time.

* Reasons for non-disclosure of "retained personal data"
In the following cases, information will not be disclosed. In cases of non-disclosure, we will notify you with a reason to that effect. Even in cases of non-disclosure, we will collect the designated handling charge.

• Cases in which the applicant cannot be confirmed
• Cases in which agency cannot be confirmed, when the application is made by a representative
• Cases in which the designated application documents are inadequate
• Cases in which the disclosure request is not applicable to "retained personal information"
• Cases in which there is a fear of harm to the life, physical well-being, property or other rights or interests of the applicant or a third party
• Cases in which there is a fear of causing considerable hindrance to the adequate operation of our business
• Cases which are in violation of other laws or ordinances

10. Cookies and IP address information

Our company stores and references cookies when users browse our website, and automatically obtains various information including IP addresses, viewed pages, and usage environments. These cookies are then recorded on a server.
We use information obtained in this manner to make improvements, such as improving website performance, considering new services to provide to our customers, and improving service. In cases where a third party could use this information as personal data to identify a user, we will only provide information to the third party after obtaining the consent of the user.
In cases where our company could identify a user from this information, we will handle this information as personal information and follow the other provisions of this privacy policy.
You may configure your browser to not accept cookies. However, doing so could prevent the use of some services. To opt out from services using cookies set by a third party partner of our company, follow the procedure provided on the website of the third party.

Use of cookies

11. Access log information

Our company collects and analyzes user access logs (histories) generated when users browse our website. We use these access logs as a source of information for considering new services, to analyze server operations and statistical outage information, and for use in marketing, in order to make our services easier to use for our users. These logs are not used for any other purpose.

12. Matters relating to filing complaints

(1) Contact information for filing complaints regarding the handling of personal information
We will answer by letter to the address written on the applicant's application form. Please use the below contact methods to file complaints regarding the handling of personal information.

(2) The name of the "authorized personal information protection organization" our company belongs to and place to file complaints
At this time, we do not belong to any authorized personal information protection organization.

13. Matters relating to the deletion or clearing of personal information

After 5 years have passed since a transaction with a visitor, our company completely and safely deletes and clears retained personal information, without gaining prior or later consent from the visitor.

Revised December 1, 2023